We ship most orders within 1 business day.
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Domestic orders are shipped by UPS Ground in most cases. UPS does not deliver to P.O. boxes
so you must either list a valid street address with your order OR choose USPS Priority Mail
for P.O. Box delivery. For an estimate of the number of days it takes to deliver your package
in the contiguous 48 states via UPS from our warehouse in Albany,
check this map.
- Other shipping methods are available such as UPS Next-Day or Two-Day delivery.
You pay shipping costs for these methods which is based on the weight
and destination. Simply enter your order online and you will be presented with
all shipping options that we can do so you can choose between price and speed of delivery.
By indicating a special delivery method, you are giving us authorization to charge
you for this service. Please be aware that orders placed after 12:00 noon EST (9:00 AM PST)
will usually go out the following business day.
- We do NOT request or require a signature for UPS deliveries, but we
cannot force the driver to leave the package if no one is home. If you live in
a relatively low crime area and the risk is small, the driver will usually
leave the package at your door or other safe area, but it is solely up
to your UPS driver's discretion whether or not to require a signature.
This also applies to any special shipping
instructions that you have asked us to include on your shipping label.
- UPS does not deliver on weekends or holidays. Do not include these days when
estimating your expected delivery date.
- There is no guarantee that your order will go out the day you order. If you have
specified a One, Two, or Three Day delivery and are placing the order after 12:00 noon EST (9:00 AM PST),
it is likely your order will be shipped the following business day.
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For destinations within the 48 contiguous Unites States which
can be sent by UPS Ground service, there is a $4.95 shipping charge.
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Now you can save even more money if you own a gym or retail store or just
want to combine your order with family, friends or a group! Take an additional
- 5% off on orders over $200!
These discounts are in
addition to our regular deep discounted prices, special sale items and bulk buy
specials!
Our online ordering process will automatically deduct the 5% when your total order
is over $200.
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For destinations in Alaska, Hawaii, and APO/FPO locations, you pay
shipping charges based on the weight of the package (minimum of $4.95). Packages
to these destinations are shipped via the US Postal Service's Priority Mail. Enter your
order into our online ordering process and it will compute the shipping charge.
- For military locations (APO/FPO), in addition to the delivery time that it takes
us to get it to the APO or FPO (two or three days), you will have to wait on the military then delivering
the package to you. This could be days or weeks. We cannot help speed up this process. Sorry.
When indicating your shipping address, "APO" or "FPO" will be your "City"; "AA", "AE" or "AP" will be
your "State" and your ZIP Code will begin with either 09, 34 or 96.
Leave the "Country" as United States. You will be presented with your
Priority Mail shipping charge when you Checkout or check your shopping cart.
- We will charge you a $10 fee for shipments that are either re-routed after leaving our warehouse
or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the
shipping information you have entered. If you provide us an incorrect zip code or other addressing
error e.g. incorrect or missing apartment number, you will be charged the $10 fee since the
shipping company will charge us a fee for this correction.
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International Shipping Information
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For shipments to all other countries, the following rules and restrictions apply:
- Do not order items that are illegal to import into your country.
Laws are different in every country and we cannot keep up with them all.
It is your responsibility to check with your Customs office to
see if your country permits the shipment of our products to your country.
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If the package is seized by Customs for any reason and we do not receive the
package back, we will not issue you a refund.
If we do receive the package back after being seized and the products are in perfect condition,
we will credit you the product cost, but you are still responsible for the shipping charges.
- Prepayment is required. Payment must be by credit card, US or International Money Order, or personal check
drawn on a US bank.
- You pay shipping charges based on the weight of the package and the destination.
The $4.95 standard shipping charge does not apply to international orders.
Shipping by air to most other countries
can be very expensive. Shipping charges alone are sometimes 50% to 100% of
the total cost of the products. Obviously, small bottles are cheaper to ship than
heavy nutrition bars and protein powders. As you add items to the shopping cart, you will
be presented with the shipping options and charges.
Important: If you write to us or order from us, but do not receive a reply back from us,
then there is most likely some
problem with your email address. We have received many email messages
that we reply to, but - for whatever reason - the message can not make it through.
We have no other way
way to contact you, so please make sure your email delivery is working
properly and that you have given us a correct email address before complaining that
we are not replying. In any case where you do not hear back from us, please
call us at 1-518-464-0765.
- You can add items to your shopping cart which displays the total
and you can see the shipping charges prior to sending the order to us.
We reserve the right to insure the package. You will not
incur an additional charge for insurance above what is presented through the online
ordering process. We believe our online order form to be accurate in computing shipping charges,
but we will not be held responsible for errors in the shipping charge calculation. If we
find it to be incorrect after receiving your order, we reserve the right to correct
the charge and inform you by email.
- Please allow 2 weeks for delivery by International Airmail.
IMPORTANT: This does not include any time that your
country's Customs office may hold the package which happens frequently.
If you have not received your package after the allowed period,
check with your Customs office (if possible) to track it down.
There is nothing we can do to speed up this process. You can choose
to have your order shipped by Federal Express International Priority
or UPS Worldwide Saver service for
faster delivery (two or three days) if you would like. This shipping charge,
if available for your destination, will be displayed when you view your shopping cart contents.
- If you choose UPS Worldwide Saver or Federal
Express International Priority shipping service, you will be emailed a
URL that can be used to track your shipment.
- For orders weighing 160 lbs. or more, FedEx International Economy is available.
- You are responsible for any duties or taxes that may apply.
We do not collect any duties or taxes from you and do not know how
much they will cost you. Check with your own country.
We report the exact amount of the sale on the Customs form. Please
do not ask us to claim less than the actual sale amount.
- For a description of the package contents on the Customs form,
we claim "Food supplements - for personal use only".
Please do not ask us to claim a "gift" or other incorrect description.
- Some countries allow for importation of otherwise disallowed
products "for personal use only", but not for resale. Check with your
Customs office.
- We do not ship to Italy due to consistent rejection of packages by Italian Customs.
- All prices are listed in US currency. If you want to determine
how much that is equivalent to in your country's currency, you can
use our Currency Converter.
- We reserve the right to decline an order for any reason.
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